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RazorBall LiveHelp! FAQs |
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What is the purpose of RazorBall LiveHelp!?
The purpose of RazorBall LiveHelp! is to provide a means for people to ask technology questions to RazorBall. Our team has vast experience in many areas of technology and we want to help you!
Is there a charge or fee to use RazorBall LiveHelp!?
There is no charge to participate and ask questions in RazorBall LiveHelp!. If the room gets too crowded or there are more questions being asked than we can answer, then our website customers will get priority. However, the purpose of RazorBall LiveHelp! is to help everyone.
What topics are allowed in RazorBall LiveHelp!?
People in the chat room are welcome to converse on any topic; however, we will primarily be helping with technology related questions. Even more specifically will be web-related questions. However, web-only questions are not required - you can ask about new technologies or simple "How-To" questions.
Will you look at or review my website?
Absolutely, sent us your URL in LiveHelp! and we will review your website and provide our thoughts and feedback. We will even offer recommendations.
What are the hours for RazorBall LiveHelp!?
The chat room along with the live audio and video feed will be up and running 24/7 with the excpetion of any service outages. You are always welcome to ask questions in the room; if someone is available to answer your question we will. As the service becomes more popular we plan to set hours for open discussions. These schedules will be solidified and made available at a later date.
How do I ask questions in RazorBall LiveHelp!?
Simple! Immediately below the live video feed you will see two input boxes; one for a nickname and one for a password. Simply enter a nickname into the top field and press the [Login] button. A password is not required unless you have already registered a nickname/password combination within LiveHelp! The nickname you enter will be how your are identified within the chat room.
I am not a RazorBall.Net customer, can I still participate and ask questions in RazorBall LiveHelp!?
Yes! Even if your question is about your website and you are not a RazorBall.Net website customer, we will still do our best to answer your question.
Can you hear me and/or see me when I am using RazorBall LiveHelp!?
No, you can see us but we cannot see you. The way you ask questions is to enter a Nickname in the appropriate field below the video stream. Once you enter a nickname you will enter into the chat room where you can type questions!
Why is RazorBall.Net offering RazorBall LiveHelp! for free?
Good question! It came down to a few factors. (1) we already had all of the equipment to accomplish the task, (2) we thought it would be a great means for our customers to get in touch with us and ask us questions about their websites, (3) we figured that only answering our customer's questions would be limiting and with the years of experience that we have in the Information Technology industry, we should try to help others too.
I entered a nickname, then logged in; however, the system changed my nickname!
Yes, some common nicknames are already reserved. For instance, if you attempt to use the nickname MarcFussell the system will change your nickname because that is the nickname of a RazorBall staff member. Basically, if you enter a nickname that is already registered the system will change your nickname within 30 seconds. To try a new nickname simply enter: /nick (Replacing with the new nickname you wish to use).
What if you cannot answer my question or provide assistance?
There are no guarantees with RazorBall LiveHelp!; sorry but we do not know everything. With a community-type service such as RazorBall LiveHelp!, part of the goal is to build a community whereby if we do not know the answer that someone else in the room may. Also, due to other obligations and customer committments, there may times when we cannot answer questions.
RazorBall does not make any guarantees or committments to the level of service provided with LiveHelp!. |
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